Frequently Asked Questions

General Enquiries

What are your store opening hours: 

Our showrooms are currently closed in line with government Covid-19 guidance.

Our showroom opening hours are Monday – Saturday from 9.30am to 5pm. We look forward to welcoming you into our showrooms soon.

How can I contact your showroom: 

Visit our Contact Us page for all the details you may need.

Can I book an appointment at one of your showrooms?

Of course, please find the details for your local showroom where one of the team will be happy to arrange an appointment at a time that suits you.

Can you fit watch batteries?

We’re happy to offer watch batteries in store for a range of brands, however these are not guaranteed for any water resistance. If you wish to book your watch in for a battery and reseal at one of our accredited workshops visit our showrooms. For more details on our watch services click here.

Can you repair watches?

If you wish to book your watch in for a service at one of our accredited workshops, visit our showrooms where the team will be happy to advise. For more details on our watch services click here.

Can you repair jewellery? 

Our Repairs and Service department is fully equipped with all of the tools and the knowledge of our in-house expert goldsmith, helping you to keep your jewellery in excellent condition. We offer a variety of jewellery services in our showroom, click here to find out more. 

Orders

How do I place an order?

To place an order you need to create a Goldsmiths of Shrewsbury account. 

How do I create an account?
Click on the little icon of a person in the top right corner of our webpage and you will be guided through the account creation process.

How do I know if my order was successful?

You will receive a confirmation via the email specified during the account sign up process. 

My order hasn’t arrived in time 

From time to time orders may be affected by issues outside of our control, however if you’re expecting an order that hasn’t arrived please contact [email protected] with your order number and a member of the team will be happy to look into this for you. 

There's an issue with my order

We make every effort to ensure your order is correct, however if there is an issue with your order please contact [email protected] with your order number and a member of the team will be happy to look into this for you. 

For more information on delivery please click here. 

Returns

How do I return an item?

For details of our full returns policy click here. 

How do I know you have received my return?

When we have received your returned item and checked its condition, we will process a refund via your original means of payment and you will receive a confirmation email.

How long will it take to get a refund? 

You should receive the returned payment within 7 days after the refund has been issued.

How long will it take to get an exchange?

We will be happy to organise your exchange, as soon as we have received your returned item and checked its condition. A member of the team will be in touch to organise this. 

Why has my original delivery charge not been refunded?

Unfortunately, the original delivery charge is non-refundable.

For further information on our returns policy please click here.