Orders placed over bank holidays may take longer to process.
To qualify for the below delivery times orders must be placed before 1pm, orders placed after this time will be processed the following working day:
All delivery times are subject to stock availability. If your item has to be ordered directly from suppliers and we are unable to dispatch your order within our 'normal' 1-3 day delivery period, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.
Fraud Protection
To help fight online fraud Goldsmiths of Shrewsbury is proactive in recognising fraudulent transactions. Our checks are essential and completed for each and every transaction to protect the security of both our customers and our business. Where possible we will endeavour to conduct our security checks inside our delivery service level agreement, however from time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order.
If you wish to discuss this further, please do not hesitate to email us at [email protected]
At Goldsmiths of Shrewsbury we want you to be delighted with your purchase. Occasionally, we understand that you may wish to return items. A refund can be requested within 14 days from the point of successful delivery of the goods and an exchange within 30 days. Any original delivery charges will be non-refundable. Please note that this applies to online purchases only. In store purchases can be exchanged within 30 days but no refund will be offered.
Customers have 30 days from the receipt of delivery to reject goods that are faulty, damaged or not as described. Customers may request a repair, replacement or a refund.
We offer two easy return options:
By Post
Items can be returned directly to Goldsmiths of Shrewsbury within 14 days for a refund / 30 days (exchange) as confirmed above from the date of despatch.
Please email [email protected] with your order number to begin the returns process.
For your benefit and security, in the event of a postal return we recommend that you send the goods back to Goldsmiths of Shrewsbury by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. Goldsmiths of Shrewsbury will not cover the cost of postage.
In Store
Alternatively, purchases may be returned to the Goldsmiths of Shrewsbury showroom along with proof of purchase where our showroom team will be pleased to process your refund or exchange. The refund can only be made to the purchaser using the same method of payment. Refunds will not be given to a third party.
When returning items to Goldsmiths of Shrewsbury, the item(s) must be in its original condition and packaging, accompanied with the dispatch note & return slip.
We cannot accept returns for items which have been altered or engraved.
If you should experience problems with, or have any queries about our returns procedure please contact a member of our team at [email protected]